Bug fixes, security patches, upgrades, monitoring and small enhancements for live apps, websites and data platforms.
Stack we work in
Figures as of Oct 2026
Trusted by
Launch is the start of a product's life, not the end.
We keep web apps, mobile apps, websites and data platforms secure, up to date and running well after they go live. That covers bug fixes, security patches, framework and dependency upgrades, monitoring, backups, performance work, small enhancements and support for data pipelines and databases. We support products we built and products built by other teams, under a plan with a scope and response times agreed with you in writing.
The original team has moved on, so bugs wait for weeks and nobody is sure how to release a fix safely.
The app runs on old versions that no longer get security updates, and each delay makes the upgrade harder.
There is no monitoring or alerting, so outages and errors are found by customers instead of the team.
Backups are scheduled, but no one knows whether they can actually be restored, or how long it would take.
Pipelines break overnight and dashboards show stale numbers until someone notices days later.
Outcomes
A written review of versions, security issues, known bugs, backups and performance at the start of the plan.
Scope, priority levels, response times, hours of cover and contact channels, agreed in writing.
Every issue and request logged with its priority, status and the change that resolved it.
Uptime, error and performance alerts set up and routed to our team and yours.
Fixes and updates released through review, testing and staging, with a rollback step.
Incidents, fixes, updates, open risks and recommended next steps in one summary.
Find the cause, fix it, and stop it coming back.
Keep the stack supported and free of known vulnerabilities.
Built with
Know about problems before your users do.
Keep improving the product without starting a new project.
Keep pipelines running and data trustworthy.
Built with
Since 2018 we have delivered 680+ projects for 310+ clients, and 98% of clients keep working with us.
Pick a support tier with agreed response times, and change tier as your needs change.
We start with an onboarding audit of code, hosting and backups, then take over apps and websites another team built.
One team supports web and mobile apps as well as databases and data pipelines.
Our offices in India, Germany, France and Bahrain overlap with US, UK and EU working hours.
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High Step Racing – Horse Management App for Owners and TrainersWe get access to code, hosting, monitoring and documentation, then review the product's health: versions, known bugs, security issues, backups and performance.
You receive Health check report and risk list
We agree the tier, scope, priority levels, response times, communication channels and how enhancement requests are estimated and approved.
You receive Support plan and SLA document
We fix urgent issues first, set up monitoring and alerts where they are missing, and confirm backups can be restored.
You receive Monitoring in place and urgent fixes released
Issues are logged, prioritized and fixed through a ticket system, with planned updates and patches released on an agreed schedule.
You receive Tracked tickets and regular releases
Each month we report on incidents, fixes, updates and open risks, and recommend what to address next.
You receive Monthly report and recommendations
Tech stack
Data platforms
Pipelines and orchestration
dbtDatabases
Mobile
Frontend
Backend and APIs
Languages
Cloud and DevOps
AWS
Microsoft AzureCRM, commerce and CMS
Other tools
Engagement
One of the support tiers for a fixed monthly fee, covering the agreed scope.
A health check of your product, followed by a fixed-price round of urgent fixes and upgrades.
A developer who works on your product full time or part time for maintenance and new features.
Cost depends on the size and age of the product, the number of platforms (web, iOS, Android, data), the hosting setup, the hours of cover you need and the tier you choose. After a short audit we quote a monthly fee for the agreed scope. Enhancements outside that scope are estimated and approved before work starts. As a guide, plans start from about $500 per month (Essential), $1,500 per month (Growth) and $3,500 per month (Critical), in USD, depending on what is covered.
Yes. We start with an audit of the code, hosting and documentation, list the risks we find, and fix the most urgent items first. If parts of the code are hard to maintain, we tell you and suggest options rather than rewriting without asking.
Our standard targets are: Essential, P1 within 8 business hours; Growth, P1 within 2 hours; Critical, P1 within 1 hour, 24/7. P2 and P3 issues follow the tier table above. We write the targets into your SLA, report against them every month, and can agree tighter targets for critical systems.
Bug fixes, security patches, planned upgrades, monitoring, backups and the agreed number of small enhancements are included in your plan. Larger features or redesigns are scoped and quoted separately, so the monthly plan stays predictable.
Yes. We scan dependencies for known vulnerabilities, apply security patches, and plan major upgrades, such as a new framework or runtime version, in advance, with testing on a staging environment before release.
Yes. We monitor scheduled pipelines, recover failed jobs, tune databases and fix reports when source data changes. For a fully managed data platform, our managed data engineering service covers more.
We use named accounts with the least access needed, keep credentials in a password manager or secrets store, take backups before risky changes, and log what we change. We follow GDPR and the data protection rules that apply in your country when we handle personal data.
Yes. You can move between tiers as your needs change. If you end the plan, we hand over documentation, access and an up-to-date list of open issues so your team or another provider can take over.
We begin with an onboarding audit. We need access to the code repository, hosting, monitoring and any existing documentation, and we work under NDA.
You do. We work in your repositories and accounts and keep the documentation up to date, so you can switch provider at any time.
Each tier sets the scope of work, the hours of cover and the response targets below, which go into your SLA. You can change tier as your product grows. P1 means users cannot work; P2 means a major feature is impaired; P3 is everything else.
Essential
For stable products that need to stay secure and working.
Growth
For products that are live with users and still changing.
Critical
For products and data platforms the business depends on daily.
Book a call. We will review your product, agree the right support tier and set out a plan for the first month.
