Round-the-clock monitoring and on-call engineers who fix problems before users notice.
Stack we work in
Azure MonitorFigures as of Oct 2026
Trusted by
When your product is down or slow, customers notice in minutes.
We watch your applications, APIs, databases and cloud around the clock, alert the right engineer when something goes wrong, and work the incident until it is resolved. Behind that, our site reliability engineers set up observability with Grafana, Prometheus, Datadog and OpenTelemetry, agree service level objectives (SLOs) with you, write runbooks, and test backups and disaster recovery so you can recover quickly when something serious happens.
The team learns about problems from support tickets or social media.
Hundreds of noisy alerts a day, so the important one gets missed.
Incidents outside office hours wait until morning.
Backups run every night, but nobody knows if they can be restored or how long it takes.
Problems are patched in the moment, but root causes are never fixed.
Outcomes
Risks in monitoring, alerting, incident handling and recovery, with a prioritized plan.
Metrics, logs, traces and dashboards for each service.
Agreed reliability targets with alerts based on them.
Clear steps for each alert and common failure.
Recovery objectives, procedures and records of restore tests.
SLO performance, incidents, response times and actions.
See what your systems are doing.
Built with
Alert on what users feel, not on every blip.
Someone is always watching.
Built with
Restore service first, then stop it happening again.
Be ready for the bad day.
Built with
Essential, Growth and Critical tiers have clear response targets, written into your SLA and reported every month.
We build observability on OpenTelemetry where possible, so your data is not tied to one vendor.
Alerts link to runbooks, so incidents are handled the same way every time and can be audited.
Offices in India, Germany, France and Bahrain give us cover that overlaps US, UK and EU hours.
Featured case study
Every business already owns the sensor network it needs. CCTV records everything and tells you nothing — until someone reviews the footage, usually days after the loss.
Read the case study
We review your architecture, monitoring, alerts, incidents and backups, and identify the biggest risks.
You receive Reliability assessment
We agree the user journeys that matter, how to measure them and the targets for each.
You receive SLOs and error budgets
Metrics, logs, traces and synthetic checks are added, with dashboards per service.
You receive Observability stack and dashboards
Alerts are tied to SLOs and each one gets a runbook and an owner.
You receive Alert rules and runbooks
On-call rotations, escalation and status pages start under your chosen tier.
You receive Active monitoring and on-call
We run restore tests and DR drills, review incidents and report monthly against SLOs.
You receive Monthly reliability report
Tech stack
Databases
Cloud and DevOps
Azure MonitorMessaging and channels
Other tools
Engagement
A fixed-scope project to put monitoring, SLOs, alerts and runbooks in place.
Ongoing cover under the Essential, Growth or Critical tier.
Site reliability engineers working inside your team on reliability projects.
It depends on the number of applications and environments, the tier and hours of cover, how much observability already exists and how many systems need disaster recovery planning. We quote a one-off fee for setup and a monthly fee for cover. As a guide, observability and SLO setup usually costs $5,000 to $25,000, and ongoing cover follows our support tiers: from about $500 per month (Essential), $1,500 per month (Growth) and $3,500 per month (Critical), in USD, depending on what is covered.
Our standard targets match our maintenance and support plans: Essential, P1 within 8 business hours; Growth, P1 within 2 hours; Critical, P1 within 1 hour, 24/7. P2 and P3 issues follow the tier table above. We write the targets into your SLA and report against them every month.
Yes, under the Critical tier, P1 incidents are covered 24/7 by an on-call rotation. Essential and Growth tiers cover business hours and extended business hours, with automated monitoring running all the time.
A service level objective is a reliability target for something users care about, such as 99.9% of checkout requests succeeding within two seconds over 30 days. It turns reliability into a shared, measurable goal, and alerts based on SLOs fire when users are affected rather than on every small spike.
We work with what you have, such as Datadog, New Relic or your cloud provider's tools, or set up an open-source stack with Grafana, Prometheus, Loki and Tempo. We instrument with OpenTelemetry where we can, so you are not locked into one vendor.
The on-call engineer acknowledges the alert, follows the runbook, restores service through rollback, failover or a fix, and keeps you updated through your agreed channel. Major incidents get a written post-incident review with root cause and follow-up actions.
We agree recovery time and recovery point objectives for each system, then regularly restore backups into a separate environment and run failover drills. Each test is recorded with how long recovery took and anything that needs fixing.
Yes. We start with a reliability review and short onboarding to learn the system, add monitoring and runbooks, and then take over cover. Our maintenance and support service can also handle fixes and updates.
Engineers use named accounts with least-privilege, time-limited access, and all actions on production are logged. Monitoring data is kept in your accounts or tools, sensitive data is masked in logs, and we follow GDPR and the data protection rules that apply in your country.
You do. Dashboards, alert rules, runbooks and infrastructure code live in your accounts and repositories, and you own the code and IP we build for you.
Onboarding usually takes 2 to 4 weeks, depending on the number of systems. We need access to your cloud and monitoring tools, current runbooks if you have them, and an escalation contact on your side.
Monitoring and SRE cover uses the same Essential, Growth and Critical tiers as our maintenance and support plans, so response targets match across both. Each tier sets the hours of cover and response targets below, which go into your SLA. P1 means users cannot work; P2 means a major feature is impaired; P3 is everything else.
Essential
For stable products that need to stay secure and working.
Growth
For products that are live with users and still changing.
Critical
For products and data platforms the business depends on daily.
Book a call with our team. We will review your monitoring and recovery setup and outline the cover, steps and next actions.
