Privacy Policy

Equitysoft Technologies Pvt. Ltd. ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Aluminium Window Design 3D mobile application and related services.

By using the application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Application Overview

Aluminium Window Design 3D is a mobile design and work management application intended for aluminium and uPVC window and door design, measurement, drawing, configuration, quotation, and order management.

The application allows users to:

• Create and manage a user account
• Create and manage customer orders
• Store customer names, phone numbers, site addresses, notes, and job totals
• Create and save detailed window and door drawings
• Configure frame shapes, dimensions, mullions, sashes, openings, glass, panels, hardware, grille patterns, and finishes
• Add measurements and annotations to drawings
• Preview drawings in 3D
• Attach drawings to customer orders
• Track order status
• Store and manage drawings and orders on the device
• Continue working when the device is offline
• Synchronize locally stored information when connectivity is available

The application is intended as a design, measurement, drawing, and work organization tool. It does not provide professional engineering, construction, structural, architectural, or legal advice.

Users are responsible for verifying measurements, specifications, materials, and other technical information before manufacturing, installation, or other use.

2. Information We Collect

The information we collect depends on how you use the application.

2.1 Account Information

When you create or use an account, we may collect:

• Email Address
• Password or authentication-related information
• Authentication tokens and session-related information
• Other basic account information provided during registration

The application uses email and password authentication through our backend authentication system.

Authentication tokens are stored in encrypted storage on the device and are used to maintain your authenticated session.

We do not intentionally collect or store your account password in readable form.

2.2 Customer and Order Information

When you create an order, you may provide information such as:

• Customer Name
• Customer Phone Number
• Site Address
• Job Total
• Currency
• Order Status
• Notes
• Order-related dates and timestamps

This information is used to create, manage, and organize customer orders and related work.

The application allows orders to remain stored on the device so that you can continue working without an active internet connection.

2.3 Drawing Information

When you create and save a drawing, the application may store:

• Drawing Name
• Frame Width
• Frame Height
• Number of Lights
• Frame Shape
• Light and mullion configurations
• Sash and opening configurations
• Glass and panel information
• Hardware and hinge information
• Grille and bar configurations
• Frame colours and finishes
• Measurements and dimensions
• Annotations and notes
• Guidelines
• Drawing schema and version information
• Order association, where applicable

This information is used to create, save, edit, display, and manage your window and door designs.

2.4 Profile Information

The application may store basic profile information associated with your account. The application data structure may support information such as:

• Display Name
• Avatar information
• Bio
• Website
• Business Address
• GSTIN
• State Code
• Currency
• Locale
• Invitation Code

Only information that is actually provided and supported by the applicable version of the application is processed.

You should avoid entering unnecessary sensitive personal information into profile fields.

2.5 Device and Technical Information

The application may process limited technical information required to provide and maintain the application, such as:

• Device type
• Operating system information
• Application version
• Technical information required for application functionality
• Network connectivity status

This information may be used where necessary to maintain application functionality, troubleshoot technical issues, improve reliability, and support offline and synchronization functionality.

We do not use device connectivity information to determine your precise physical location.

3. How We Use Your Information

We may use collected information to:

• Create and manage user accounts
• Authenticate users
• Maintain authenticated sessions
• Create and manage customer orders
• Store customer and order information
• Create and manage window and door drawings
• Store drawing measurements and configurations
• Provide drawing and 3D preview functionality
• Attach drawings to orders
• Track order status
• Save and manage information on the device
• Synchronize locally stored information when connectivity is available
• Maintain application functionality
• Maintain application security
• Troubleshoot technical issues
• Respond to user support requests
• Improve application reliability
• Comply with applicable legal requirements

We use your information only for purposes reasonably necessary to provide and operate the application and its features.

4. Offline Storage and Synchronization

Aluminium Window Design 3D is designed as an offline-first application.

Your drawings, orders, and related work can be stored on your device using an on-device database. You can create and edit supported information even when your device does not have an active internet connection.

When network connectivity is available, information that is waiting to be synchronized may be sent to the application's backend services.

The application uses local data as the primary source of information for the user interface. Changes made to locally stored information are saved on the device before synchronization occurs.

The application may maintain synchronization information such as whether a record is waiting to be synchronized or has been synchronized.

Network availability does not guarantee successful synchronization. Connectivity interruptions, server availability, device restrictions, or other technical circumstances may delay synchronization.

Users should ensure that important work is synchronized when connectivity is available.

5. Data Storage

Information associated with your account, orders, drawings, profiles, and other application data may be stored locally on your device and through the backend infrastructure used to operate the application.

The application uses an on-device SQLite database for local data storage. The application uses Drift as the database layer.

Local information may include:

• Orders
• Drawings
• Profile information
• Synchronization information
• Other application data required to provide the application's functionality

The application uses a custom backend built with Node.js and Express. Backend application data may be stored using MySQL and related application infrastructure.

Authentication uses access and refresh tokens. Authentication credentials and tokens are handled using secure storage mechanisms on the device.

We take reasonable steps to protect your information and maintain appropriate technical and organizational safeguards.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of your information.

6. Data Sharing

We do not sell, rent, or trade your personal information.

Information may be transmitted to our backend services when required to provide account, synchronization, and other application functionality.

We may also use trusted service providers when necessary to operate, maintain, secure, and support the application, such as:

• Cloud infrastructure providers
• Database and storage service providers
• Authentication and security service providers
• Technical service providers
• Other service providers necessary to operate the application

These service providers may process information on our behalf only as necessary to provide their services and are expected to handle information appropriately.

We may also disclose information where required by applicable law, legal process, court order, or governmental authority.

7. Third-Party Services

The application may use third-party services or infrastructure to support functionality such as:

• Cloud infrastructure
• Data storage
• Backend services
• Application security
• Authentication
• Network communication
• Other technical functionality required to operate the application

The application uses its own backend authentication system for user registration and login.

Third-party infrastructure providers may process information on our behalf where necessary to provide the application's backend and technical services.

Third-party service providers may have their own privacy policies and terms. Users should review the applicable privacy policies of third-party services where appropriate.

We will update this Privacy Policy when necessary if the application's third-party services or data practices materially change.

8. Data Security

We use reasonable security measures to help protect your information from unauthorized access, misuse, disclosure, alteration, or loss.

The application uses authenticated requests and server-side authorization controls to help ensure that users can access and manage information associated with their own accounts.

Authentication tokens are stored using encrypted device storage where applicable.

The application also uses client-generated identifiers for locally stored records and synchronization operations.

However, no electronic transmission or storage method can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

9. Account and Data Deletion

Users may request deletion of their account and associated personal information.

Users may also request deletion of their saved orders, drawings, profile information, and other associated application information.

Deleting an order or drawing from the application removes the applicable record from the user's local application data. Where the record has already been synchronized with our backend services, deletion may also be processed as a synchronization operation.

Because the application supports offline work, a deletion made while offline may remain pending until synchronization becomes available.

To request account or data deletion, users may contact us using the contact information provided below.

When a deletion request is received, we will take reasonable steps to delete applicable information and associated data, subject to legal, security, fraud prevention, or other legitimate retention requirements.

10. Children's Privacy

Aluminium Window Design 3D is intended for professional and general business use and is not specifically designed for children.

Users must meet the minimum age requirements applicable in their region to use the application.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take appropriate steps to remove such information where required by applicable law.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Update your account information
• Correct inaccurate information
• Request deletion of your account
• Request deletion of your personal information
• Request deletion of customer, order, and drawing information
• Manage applicable device permissions
• Contact us regarding privacy-related concerns

Users may contact us regarding any privacy-related requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the application, our data practices, third-party services, or applicable legal requirements.

Any changes will be reflected by updating the Last Updated date at the top of this document.

Continued use of the application after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Company Name: Equitysoft Technologies Pvt. Ltd.
Email: info@equitysoft.in